If you are looking for a job in Business Process Outsourcing (BPO) in the Philippines, then this is a common question that arises among many Philippine youngsters. But a call center is one of the most common and beneficial jobs. In 2025, it will still attract people because of regular pay and additional benefits, especially in big cities like Manila, Cebu, and Davao.
It is the best opportunity for those who have just finished their graduation and are looking for a job, and also for those who are already working in BPO and need to grow in this field. If you are also from one of them, then this is the right guide for you. Actually, here we shared the details about it, like how much call center agents earn per month. And benefits along with how they can increase their monthly salary.
Average Monthly Salary of Call Center
Call center agents’ salaries vary due to different factors. These include how much experience a person has. In which company is he working? Some companies offer higher salaries, and some companies, like startups, can’t afford high salaries; it may increase because of the night shift. Here we shared the salary table according to agent levels.
| Experience Level | Monthly Salary (PHP) |
|---|---|
| Entry-Level (0–1 year) | ₱17,000 – ₱22,000 |
| Mid-Level (2–4 years) | ₱23,000 – ₱30,000 |
| Senior-Level (5+ years) | ₱31,000 – ₱45,000 |
| Team Leader / Supervisor | ₱40,000 – ₱60,000 |
| Operations Manager | ₱70,000 – ₱120,000 |
These are the general estimated salary plans of different agents according to their level, and it doesn’t include other benefits that are given by the companies as a bonus.
Factors That Affect Call Center Salaries
Factors that affect the salary of a call center agent are given here, so you have to read them carefully. And if you want to earn a good amount while working as a call center agent, then you should consider them.
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Location: People who are living in big cities like Metro Manila, Cebu get more salaries as compared to the other cities because in big cities living expenses are also higher as compared to the other cities.
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Account Type: Voice accounts (inbound/outbound calls) typically pay less than non-voice or technical support roles. International accounts often offer better compensation than domestic ones.
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Shift Schedules: Agents who are working in night shifts(10 pm -6 am) can get 10% extra pay as compared to daytime.
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Educational Background and Skills: Agents with strong English communication skills, a college degree, or experience with specialized tools (like CRMs or ticketing platforms) may command higher pay.
Additional Compensation and Benefits
In addition to your monthly salary you can also expect the given benefits;
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Night Differential: 10%-increase as your night shift or an increase in wages per hour.
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Performance Incentives: ₱2,000 – ₱10,000/month depending on KPIs
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Attendance Bonuses: If you are working hard, then you have a chance to get ₱500 – ₱1,500/month bonus.
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13th Month Pay: If you are a regular worker, you are qualified for 13th month pay according to Philippine law
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HMO / Health Insurance: Often covers you and dependents after 6 months
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Retirement Contributions: You can also able to get regular SSS, Pag-IBIG, and PhilHealth remittances
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Training Allowance (some companies): ₱3,000 – ₱8,000 during onboarding
Frequently Asked Questions
What is the minimum salary for call center agents in 2025 Philippines?
If we talk about the minimum salary according to the sources, it will be ₱17,000 to ₱18,000. And ₱610 wages daily in NCR.
Do call center agents get bonuses?
Yes, the agents get a bonus from the company and are also eligible for the 13th-month annual pay.
Can you work in a call center without a college degree?
Yes, anyone can work in a call center without a degree. Give priority to those who have finished two years of college or high school or are more qualified. To get the job, you may also need some experience and English communication skills.
How much is night differential pay?
The agents who are doing work in night shifts can get 10% extra per hour.
Are work-from-home call center jobs still available in 2025?
Yes, there are a lot of companies that offer work from home to non-voice. However on-site jobs are still preferred as compared to off-site.
In the Philippines, BPO (Business Process Outsourcing) is still safe and growing, so if you are planning for a call center, then this is the best decision of your life. Even if you are already working in this field still there is still an opportunity to increase your salary. If you have a good experience in this field and are ready to work hours, then you should choose the night shift so you can earn a good amount.
